This service is operated by property xyz Limited. If you visit our website, use our apps or contact us, this policy is for you. It’s about how we protect your data and respect your privacy.
It would be helpful to start by explaining some key terms used in this policy
|We, us, our
|property xyz Limited. Registered company number 12194762
|Our data protection officer
|Mr Robert Jones, property xyz Limited, Military House, 24 Castle Street, Chester, CH1 2DS
|Any information relating to an identified or identifiable individual
|Customer, client, visitor
|We are referring to the person that is registered with us to use our services or who is a visitor to our website
|Website, site, websites, apps
|We are referring to our main domain property.xyz . This also includes other variants of this which includes but is not limited to “www” , “.co.uk” , “.com” , “.xyz” . We are also referring to any apps that are owned and branded by our main domain
|Affiliates, third parties, partners
We are the ‘controller’ of your personal data. This means we decide how and why your data is processed when you use our products.
We take your privacy extremely seriously, and we never pass your data to 3rd parties without your consent.
Please read this policy and make sure you are happy with it and happy to continue to use our services. If you have any questions at any stage or are unclear please contact us.
Your property information on property.xyz
This policy applies to how we use your personal data. It does not apply to information about specific properties or location data we show on our websites and apps.
If you have any questions about a specific property that is shown on our site please contact your estate agent as they upload the information that you see.
Data we collect about you
When you use our services, we collect data. Sometimes you might give us data, like your name, phone number or email address. Sometimes data is collected automatically, like which pages on our website you visited or which properties you inquired about. This next section explains the types of information we collect when you use our services, why we collect it and the legal basis on which we use it.
We are allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are
- providing and improving our services
- enabling you to save properties, searches, find matched properties or carry out other tasks and processes using our site or your user account
- personalising your experience of our services
- learning from the way you use our services
- making sure our services are secure
‘Consent’ is when you give us your permission to use your data for a specific purpose.
You can withdraw your consent at any time. Simply contact us.
Information about you. What we collect. Why we collect. How we use it.
Your contact details
Eg. your email address, phone number, name
We use this information to distinguish you from other users, help you inquire about properties and to contact you if we need to. If you sign up to property updates, matches or marketing emails, we may send these to your email address and phone via notifications. If you send a message to an agent or developer through property xyz websites or app then we will share your contact details with them
Your account information
Eg. your login details, saved preferences and matches
We use this information to maintain your account, save your preferences, match you to recommended properties and personalise your experience.
You can add details to your account which helps to provide a more tailored and intelligent search experience for you. You can update these details at anytime in your user account
Eg. your marketing email preferences and your notification preferences
We use this information to keep you updated of new properties, new location data, new data sets and features and to send you matches when a recommended property fits your saved preferences.
We also get paid by some trusted partners to send marketing emails to you on their behalf. We only do this where we believe there is a direct benefit and match for their service for you. We do not give your contact details to those partners or any 3rd party without you opting in expressly and directly for an inquiry.
Eg. information about how you got to, and use, our websites and apps
By understanding how you use our website, apps and services it helps us to improve them for you and provide a better user experience, as well as helping us match more intelligent properties to you with our recommended tool.
We use our understanding of the way you use and interact with property xyz, and elsewhere on the internet, to show ads we think will interest you.
Eg. information about your property searches
We use this information to understand what you’re looking for and to help make informed matches and recommendations. We can also give agents and developers who use property xyz a clearer picture of the properties, locations, features and data that is of most interest to our users so that we can provide a better service for you
Enquiries to agents, developers and other services
Eg. Your contact details and messages you send to agents, developers and other services through our websites and apps
We use this information to send your message directly to our partners, agents, developers and other service providers so you can speak with them directly.
We also analyse the enquiries that are being sent to improve our service and improve matches and recommendations.
Surveys and responses
Eg. Feedback tools on our websites, apps and emails
We use your opinion, feedback and ratings on our services to measure how we are doing and make improvements
You get to tell us directly and easily what you think and how we can improve your user experience
Where your personal data is held
The personal data we collect is processed using some trusted third party suppliers like Google cloud platform and Google analytics.
We only choose partners who have appropriate security measures in place to keep your data safe.
Some of these third parties are located outside of the UK but may have servers and hosting facilities of the data inside the UK.
Others maybe based outside of the UK but inside the European Economic Area.
We take all steps possible to protect your privacy and make sure that we are fully compliant with UK law where applicable.
How long do we store your data for
We only keep your data long enough to carry out the task it was collected for. The amount of time varies depending on the type of data and how we use it.
When it is no longer necessary to retain your personal data, we will delete or anonymise it.
You have the following rights which you can exercise free of charge
|The right to be provided with a copy of your personal data
|The right to require us to correct any mistakes in your personal data
|To be forgotten
|The right to require us to delete your personal data in certain situations
|Restriction of processing
|The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data
|The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
The right to object:
For more information on your data rights please visit ICO https://ico.org.uk/your-data-matters/
Links to third party websites
Our websites and apps will contain links to other websites. This may be a partner or it may be a third party that is relevant to the context of the user experience you are seeing at the point in time you are engaging with a feature or tool.
How to contact us
Our contact details are on our contact page and here
Email. [email protected]
Tel. 01625 241 501
Address. property xyz, Military House, 24 Castle Street, Chester, CH1 2DS