property xyz Privacy Policy

This service is operated by property xyz Limited. If you visit our website, use our apps or contact us, this policy is for you. It’s about how we protect your data and respect your privacy.

Key terms

It would be helpful to start by explaining some key terms used in this policy

We, us, our property xyz Limited. Registered company number 12194762
Our data protection officer Mr Robert Jones, property xyz Limited, Military House, 24 Castle Street, Chester, CH1 2DS
Personal data Any information relating to an identified or identifiable individual
Customer, client, visitor We are referring to the person that is registered with us to use our services or who is a visitor to our website
Website, site, websites, apps We are referring to our main domain . This also includes other variants of this which includes but is not limited to “www” , “” , “.com” , “.xyz” . We are also referring to any apps that are owned and branded by our main domain
Affiliates, third parties, partners We are referring to other companies that are not part of nor owned or controlled by property xyz Limited. These are companies that we may have a partnership agreement with and any sharing of information is in line with our privacy policy. Some third party websites we may have no agreement with and you should check their privacy policy before you progress to use their website

Our responsibility

We are the ‘controller’ of your personal data. This means we decide how and why your data is processed when you use our products.

We take your privacy extremely seriously, and we never pass your data to 3rd parties without your consent.

Your responsibility

Please read this policy and make sure you are happy with it and happy to continue to use our services. If you have any questions at any stage or are unclear please contact us.

Your property information on

This policy applies to how we use your personal data. It does not apply to information about specific properties or location data we show on our websites and apps.

If you have any questions about a specific property that is shown on our site please contact your estate agent as they upload the information that you see.

Data we collect about you

When you use our services, we collect data. Sometimes you might give us data, like your name, phone number or email address. Sometimes data is collected automatically, like which pages on our website you visited or which properties you inquired about. This next section explains the types of information we collect when you use our services, why we collect it and the legal basis on which we use it.

Legal basis

Legitimate interests

We are allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are

Sometimes we gather this information using cookies and other similar technologies. We sometimes need your consent to do this. You can find out more about this and how to manage this consent in our cookie policy


‘Consent’ is when you give us your permission to use your data for a specific purpose.

You can withdraw your consent at any time. Simply contact us.

Information about you. What we collect. Why we collect. How we use it.

Your contact details

Eg. your email address, phone number, name

We use this information to distinguish you from other users, help you inquire about properties and to contact you if we need to. If you sign up to property updates, matches or marketing emails, we may send these to your email address and phone via notifications. If you send a message to an agent or developer through property xyz websites or app then we will share your contact details with them

Your account information

Eg. your login details, saved preferences and matches

We use this information to maintain your account, save your preferences, match you to recommended properties and personalise your experience.

You can add details to your account which helps to provide a more tailored and intelligent search experience for you. You can update these details at anytime in your user account

Marketing preferences

Eg. your marketing email preferences and your notification preferences

We use this information to keep you updated of new properties, new location data, new data sets and features and to send you matches when a recommended property fits your saved preferences.

We also get paid by some trusted partners to send marketing emails to you on their behalf. We only do this where we believe there is a direct benefit and match for their service for you. We do not give your contact details to those partners or any 3rd party without you opting in expressly and directly for an inquiry.

Online behaviour

Eg. information about how you got to, and use, our websites and apps

By understanding how you use our website, apps and services it helps us to improve them for you and provide a better user experience, as well as helping us match more intelligent properties to you with our recommended tool.

We use our understanding of the way you use and interact with property xyz, and elsewhere on the internet, to show ads we think will interest you.

If we don’t use cookies, it limits the ability to tailor your experience and it limits the ability for any intelligent use of tools, property matches and recommended features for you

Search information

Eg. information about your property searches

We use this information to understand what you’re looking for and to help make informed matches and recommendations. We can also give agents and developers who use property xyz a clearer picture of the properties, locations, features and data that is of most interest to our users so that we can provide a better service for you

Enquiries to agents, developers and other services

Eg. Your contact details and messages you send to agents, developers and other services through our websites and apps

We use this information to send your message directly to our partners, agents, developers and other service providers so you can speak with them directly.

We also analyse the enquiries that are being sent to improve our service and improve matches and recommendations.

Surveys and responses

Eg. Feedback tools on our websites, apps and emails

We use your opinion, feedback and ratings on our services to measure how we are doing and make improvements

You get to tell us directly and easily what you think and how we can improve your user experience

Where your personal data is held

The personal data we collect is processed using some trusted third party suppliers like Google cloud platform and Google analytics.

We only choose partners who have appropriate security measures in place to keep your data safe.

Some of these third parties are located outside of the UK but may have servers and hosting facilities of the data inside the UK.

Others maybe based outside of the UK but inside the European Economic Area.

We take all steps possible to protect your privacy and make sure that we are fully compliant with UK law where applicable.

How long do we store your data for

We only keep your data long enough to carry out the task it was collected for. The amount of time varies depending on the type of data and how we use it.

When it is no longer necessary to retain your personal data, we will delete or anonymise it.

Your rights

You have the following rights which you can exercise free of charge

Access The right to be provided with a copy of your personal data
Rectification The right to require us to correct any mistakes in your personal data
To be forgotten The right to require us to delete your personal data in certain situations
Restriction of processing The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
To object The right to object:
  • At any time to your personal data being processed for direct marketing
  • In certain other situations to our continued processing of your personal data. eg processing carried out for the purpose of our legitimate interests

For more information on your data rights please visit ICO


Our websites and apps use ‘cookies’ and other similar technologies in line with our privacy policy above. A cookie is a piece of information placed on your device so we can remember something about your visit, you or your device.

Cookies help us improve our services and monitor, and to personalise your experience and recommendations. You can find more about how these are used in our cookie policy

Links to third party websites

Our websites and apps will contain links to other websites. This may be a partner or it may be a third party that is relevant to the context of the user experience you are seeing at the point in time you are engaging with a feature or tool.

This privacy policy does not apply to those other websites. You should check the privacy policy of any other website before submitting your personal data to it and using it.

How to contact us

Please contact our data protection officer by email in the first instance or post or telephone if you wish and have any questions about this privacy policy or the information we may hold about you.

Our contact details are on our contact page and here

Email. [email protected]

Tel. 01625 241 501

Address. property xyz, Military House, 24 Castle Street, Chester, CH1 2DS

Changes to this privacy policy

This privacy policy was last updated on 17th October 2022.

We may change this privacy policy from time to time, and any changes will be posted on this page. Please check back frequently to see any changes or updates